Air Canada Is One Of The Worst Airlines For International Trips In A Depressing New Ranking
If you tend to travel internationally, there's a report you may want to check out. According to a new study of the best and worst airlines in the world, Canada's largest airline, Air Canada ranks as one of the worst airlines in the world for long trips.
Released on December 4, the Airline International Destination Satisfaction Study was based on nine key factors: in-flight services, cost and fees, aircraft, flight crew, check-in, boarding, immigration, baggage, and reservation.
Based on responses from 6,287 passengers from September 2019 to October 2019, Air Canada has been ranked amongst the lowest international airlines in the J.D Power study.
According to the overall customer satisfaction index ranking for Asia, the Canadian airline was ranked in 10th place out of 12 airlines.
The study measures passenger satisfaction with certain airlines that fly from North America to Europe and from North America to Asia.
In terms of European destinations, Air Canada landed in second to last, at 11 out of 12, right before Norweigan Air Shuttle.
However, just last summer, Air Canada was named North America's best airline for the second time.
Yet, the report found that cost and fees seem to be less important than in-flight services when it comes to satisfying passengers on their international flights.
It differs if you travel within North America. The study found that passenger satisfaction is only partially linked to an airline's cost and fees.