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From Our Home to Yours: How the City is Using Technology to Connect with Residents during COVID-19

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With many City of Mississauga staff working from home and connecting virtually, the City is dedicated and equipped to provide residents with the information and resources that they need during COVID-19. In response to the necessary closures and cancellations that have taken place to help stop the spread of COVID-19, the City has turned to innovative technology, virtual programming and online solutions to continue to inform, serve and connect with residents.

Staying Informed

  • Social Media – for the most up-to-date information regarding the City of Mississauga’s response to COVID-19, residents can follow the City on all of its social media platforms. Follow @citymississauga on Facebook and Twitter and check out the City of Mississauga on YouTube.
  • 3-1-1 Citizen Contact Centre (311) – the 3-1-1 Citizen Contact Centre is a critical component of the City’s COVID-19 response and staff continue to provide residents with responsive and easily accessible customer service while completely working from home. For questions related to Mississauga’s response to COVID-19 and other City business, residents can call 311 or 905-615-4311 if outside city limits.
  • Dedicated COVID-19 Web Page – visit mississauga.ca/coronavirus for the latest information on topics related to COVID-19, including cancellations and closures, City services, health advice and more. In April alone, the page received 139,277 unique views.
  • eNews – sign up for the City’s eNewsletter to receive updates as they relate to COVID-19.
  • Pingstreet – the City’s free mobile app Pingstreet provides access to real-time information, including the City’s latest news on COVID-19 and can also be used to report problems, including road damage, litter and dumping in City parks and much more.

Mayor and Council

  • Virtual Council Meetings – every Wednesday at 9:30 a.m., residents can tune in to the live, virtual Council meeting from the comfort of their own home and listen in as Council discusses Mississauga’s response to COVID-19, as well as other business items.
  • Virtual Press Conference – every Wednesday afternoon following Council, residents are invited to tune in to a live, virtual press conference where Mayor Bonnie Crombie will answer questions from the media and provide an update on COVID-19 in Mississauga.  Stream the press conference online at mississauga.ca/video.
  • Mayor’s Tele Town Hall – the City continues to hold regular Tele Town Hall meetings to address resident concerns surrounding the COVID-19 pandemic, and had over 21,000 residents participating in the Tele Town Hall on April 8. The Mayor hosts Tele Town Hall meetings to provide residents with the opportunity to ask COVID-19 related questions to a group of panelists from the City, Peel Region Public Health, Trillium Health Partners and Peel Regional Police. Listen to the previous Tele Town Halls online.
  • Mayor’s city-wide courtesy phone call – to help keep Mississauga residents informed, Mayor Bonnie Crombie has issued two city-wide voice recordings, with each being delivered to nearly 130,000 residents.